Elements and Performance Criteria
- Prepare for interview
- The need for an interview is determined, and the context and requirements are established in accordance with organisational and legislative requirements.
- Interview planning is undertaken to ensure desired outcomes are achieved.
- Interview arrangements are made in accordance with legislative and organisational requirements.
- Materials to be used during the interview are prepared as required.
- Advice is obtained as required on legislative or administrative issues relating to the conduct of the interview.
- Conduct interview
- Commencement of the interview is undertaken following organisational protocols and complies with legislative requirements.
- Interview is conducted in a planned manner, with the sequence evident to others who may use the outcomes.
- Questions are selected and used that are relevant, comprehensive, appropriate to the situation and the interviewee and adhere to the rules of evidence.
- Problem solving skills are used to test, compare and contrast information as it is provided to influence the direction of further questions.
- Information is recorded in accordance with organisational policy and procedures.
- Personal conduct is maintained in accordance with legal and organisational requirements and takes account of cultural and ethical issues.
- Review and correlate information
- Information is reviewed and clarified to ensure its relevance and sufficiency prior to concluding the interview.
- Information is transcribed if necessary and sensitive information is dealt with in accordance with organisational policy and procedures.
- Detailed analysis is conducted, and incomplete and irregular information is identified and noted or followed up in accordance with the nature of the interview and organisational requirements.
- Behavioural characteristics of significance to the purpose of the interview are confirmed.
- Post-interview activities are undertaken as required in accordance with organisational policy and procedures.